Firstly, we would be delighted to share a club with you!

Secondly, the membership process is initiated online or through direct contact with an employee of the Company.

The membership process is initiated online

• when booking accommodation online on the official website of the company (after selecting the lowest online price offered – “Member-Only Rate”)
• by filling in the online form on the official website of the company

Membership through direct contact with an employee is initiated

• when booking through the reservation centre
• at the reception of the property

And thirdly, we can’t wait to have you on board!

Hey, we are here to help! If you joined the programme while booking accommodation on maistra.com, through the reservation centre or at the reception of a property – you must activate the online account, or create access data. Click here to activate.

If your account has already been activated, but you are not sure about the accuracy of the entered password – please use the “forgotten password” option.

If a problem with sign-in still exists, please contact our membership support at the email address: loyalty@maistra.hr.

MaiStar Blue

• MaiStar Rewards customer care • Member rates – lowest rates available at maistra.com or through the reservations centre • Advance access to private sales at maistra.com • Exclusive “members-only” offers

MaiStar Silver

• In addition to the benefits from the above membership level, you will receive: • A bottle of water on arrival (1) • Laundry machine token for one cycle (2)

1 Members staying at Maistra Camping properties – valid only for mobile homes and glamping tents. 2 Members staying at Maistra Camping properties – valid only for pitches.

MaiStar Gold

• In addition to the benefits from the above membership levels, you will receive: • A bottle of wine on arrival (3) • Priority check-in (4) • Preferred accommodation unit number (5) • Upgrade to next room category (6) • Delicacies package on arrival (7) • Turndown service evening gifts (8)

3 Valid only for members staying at Maistra Select and Maistra Camping properties. 4 Valid upon availability, only for guests staying at Maistra Collection properties. 5 Valid upon availability, please contact our reservations centre for this benefit. 6 Valid upon availability on arrival. 7&8 Valid only for members staying at Maistra Collection properties.

MaiStar Black

• In addition to the benefits from the above membership levels, you will receive: • First priority table reservations at Maistra Restaurants (9) • One free car wash per stay (10) • MaiStar Rewards experience of choice (11) • VIP access to selected events and promotions

9&11 Please contact our concierge or reception staff for more details. 10 Valid only for members staying at Maistra Collection properties.

Actually, it’s pretty simple.

The card is issued in digital form, and, at the special request of the member, it is also issued in physical form. The digital card is activated automatically upon enrolment. The member receives instructions for downloading the card to his/her e-mail address specified when joining the programme.